Overview & Reviews

User Reviews:

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  No flip rear glass ... No deal! - 2016 Jeep Grand Cherokee
  By BGF - November 20 - 10:29 am

  Corporate Eliminated the flip rear glass in 14 ... Deal breaker. Toyota 4Runner has the power rear glass! SUV ... U = utility. Dog owners use this feature EVERY DAY!!! Reliability is still MIA. Currently own a 99 JGC ... Been following very closely long term USER reviews of each subsequent model release ... 14s QA was so bad, Chrysler fired their QA chief (who was subsequently picked up by Apple ... I can only imagine whats gonna happen to Apple QA). Chrysler CUSTOMER SUPPORT gets a big fat 0. Dealership shops are still a full month booked handling back logged 14 transitions and Electronic issues. If youre still hellbent on purchasing a 16 JGC, make sure you get the lifetime maxcare warranty ... Youll thank me at the 70k mile (1C4RJFCT7DC646203!

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  Complete loss of power. Nice when it runs. - 2016 Jeep Grand Cherokee
  By Bob B - November 9 - 6:06 am

  Sitting on the side of the highway just an hour ago with no power and I havent even received my payment book yet:( I really want to like this car, but sitting dangerously close to speeding traffic in the sweltering summer heat is really dulling my enthusiasm. When it runs, life is good. Life is hell when it doesnt. On Edit: After two weeks at the dealership, the problem could not be found. The dealer gave us another new Grand Cherokee with the same options. Chrysler gave us an extended warranty on the replacement car. We are happy with the new Jeep. The old one is still out there and the problem was never diagnosed. The dealer is using it as his daily driver and being diligent in witnessing the problem first hand.

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  Dangerous shifting lever - 2016 Jeep Grand Cherokee
  By John Connaughton - August 21 - 6:11 am

  Test the shifting lever which is electronic, when shifting from park to drive 90% of the time if goes to "N". When shifting from "D to "P" it will stop at "R" and if you are not careful and double check the shifter and try to turn the motor off prior to getting out the car will start moving backwards. The dealer tells me they all operate this way. I have owned many Jeep Cherokee over the years and this will be the last. Not good at all

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  Very disappointed - 2016 Jeep Grand Cherokee
  By Edmund K. - December 4 - 12:38 pm

  I had a Dodge Durango for a few years and since it was almost out of its extended warranty I figured get a new Jeep. What a mistake that was. After owning for only two weeks the car spent 11 days at a dealer for the following problems: Faulty paint on the spoiler, Extreme wind noise, clunk noise when going over speed bumps, clothing hanger loose & rattling. They repainted the spoiler, replaced the two front door rubber seals, a front & rear shocks were leaking so they replaced the front shock (rear shock is on extreme backorder, whatever that means because no one knows), replaced clothes hanger. Well, after 11 days at the dealer, the wind noise issue is not resolved as once I hit 50+ miles per hour, I cant hear anything inside the car and the clunk noise when going speed bumps is still there. I even made sure that the technician had driven over a bump to ensure the problem was actually the leaking shock. Im not sure how he couldnt hear the clunk as its as loud as it can be. So, now I have to go back to the dealer and leave my car for God knows how many more days there. Now the headrests on both seats have started rattling every time going over rough road. I havent even made my first payment yet and Im already disgusted with the car. Update: took the vehicle back to the dealer. It sat there for another 5 days (now total of 16 days at dealer). Apparently it were the two front shocks leaking & not the rear, bad communication from the service adviser. They replaced the second front shock. Clunk noise is still there. Technician couldnt replicate the wind noise, so we took a ride and then he heard how loud it was and agreed it wasnt normal. Next step is to wait for a Chrysler representative to come out, test drive the car and do a cabin pressurizing test to see where the air is leaking from (Im not sure how you can pressurize a cabin when there are so many vents located all over). This keeps getting better and better. 2nd Update: Vehicle back at the dealer. The clunk noise is still there. Took a ride with the technician and went over small bumps at about 5 miles per hour and you could hear the noise. His suggestion: driver over them slower!!!!!!!!!! I suggested maybe I should get out of the car & push it over the speed bump. After all arent Jeeps suppose to be off-road vehicles and yet they cant handle a small shopping center speed bump. The wind noise still there, apparently the technician made the whole thing up about a Chrysler representative coming out and doing the whole pressurizing the cabin thing, because according to the service manger that never happens and Chrysler reps never come out. So, now Im back in my cheap piece of junk, dirty loaner car for the 3rd time this month, crossing my fingers that they will actually fix these problems on a car that I paid well over $40k for.